Shared services and the need for business partner development
Shared services is a growing trend for support functions but it is particularly prevalent in Human Resources. Urged on by thought leaders like Dave Ulrich, many organisations are making the transition to the shared services model. Dave Ulrich has suggested that "If a new agenda for Human Resource professionals is not defined, they will be removed, outsourced & automated." Many leading UK companies have adopted a shared services model in Human Resources. Whatever the chosen model, a core group of Human Resource professionals will be appointed as business partners to interface with the business. This is part of a growing trend to develop a business partnering capability within Human Resources.
When appointed they face many challenges based upon the interpretation of the role and in responding to the expectations of business managers and senior Human Resource executives. It is essential that they develop a new set of business partner competencies to respond to these challenges. Consulting skills are needed to leverage relationships within the business community in order to 'add value'. Facilitation Skills are required when providing support to business teams with problem solving or strategy development. Influencing skills are essential when faced with resistance to change or a lack of readiness for change. Change management enables business partners to develop strategies for change for the business mangers that they support.Quality Consortium provide a four stage transition process to enable business partners to successfully fulfil the business partner role, and develop the appropriate competencies. We enable you to build a genuine business partnering capability to deliver professional shared services.
Shared Services
- Dave Ulrich
Dave Ulrich is the author of the book Human Resource Champions. It demonstrates how Human Resource business partners and line managers can collaborate to create an organisation that has the capacity to learn, is capable of change, and delivers improved performance. - Human Resources
Human resources is described by Dave Ulrich as four key roles. Management of strategic human resources, management of firm infrastructure, management of employee contribution and management of transformation and change. It is within this last role that business partners have a significant role to play. - Business Partners
Business Partners are Human Resource professionals who 'face into' the business. These professionals use 'best practice' Human Resource techniques and methods to support business managers on issues such as organisation change and improving business performance. - Business Partnering
Business Partnering is building powerful strategic relationships with business managers in order assist in the improvement of performance and 'add value'. Becoming a partner in the delivery of business performance.
Business Partner Competencies
- Consulting Skills
Consulting skills is a combination of diagnostic and behavioural skills that enable professionals in support functions to collaborate with line managers to develop solutions to business performance problems. - Facilitation Skills
Facilitation skills is a combination of process and behavioural skills that enable a 'facilitator' to support teams through group activities such a problem solving or strategy development. - Influencing Skills
Influencing skills is the ability to deploy a range of behavioural techniques to bring about a change in attitude or behaviour within the individual that is being influenced. - Change Management
Change Management is the ability to build robust transition strategies in conjunction with business managers to develop and grow the business in line with strategic imperatives.
 | ||||||||||||||||||||||
|
Quaility Consortium
Bourne House
53 Colesbourne Drive
Downhead Park
Milton Keynes
MK15 9AW
Terms and Conditions - Home Page
© Copyright 2002 Quality Consortium. All rights reserved.
All trademarks and service marks are the properties of their respective owners.
Yahoo ¦ Google ¦ MSN ¦ Netscape ¦ Aol ¦ Lycos ¦ ODP ¦ About ¦ Looksmart ¦ Fast ¦ Wisenut ¦ Teoma
Useful Search Engines to find more information on Shared Services