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successful transition from current practice to a business partner model requires the active participation of business partners, senior HR executives and their line manager clients
clarifying exactly what each party expects, and assessing capability against these expectations, is a key step in defining the end point that all parties are willing and able to commit to
this step surfaces and manages differences of understanding and expectation. By evaluating these expectations against current capability we are able to
- challenge and develop the perceptions of these three groups
- develop agreement on the changes required of these groups
- identify the current ability of the these groups and prioritise the areas for change
in creating solid foundations, this step both significantly increases the programme's potential for success and ensures that change translates into high performance more rapidly
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